How is Squishable affected by the COVID-19 situation?
Our hearts and thoughts go out to everyone affected by COVID-19, and the people working so hard to contain it. Thanks, you guys!!
Squishable HQ, where we do art and design, is based in NYC, and we are all working from home. However, no product comes from New York -
our warehouses, where product is stored and shipped, are in Georgia and Oregon. Both are, as of now, unaffected. Our teams are practicing social distancing, minimizing unnecessary contact, and keeping everyone safe.
How long will it take get my Squish?
All in-stock items generally leave our warehouse within 48 business hours of your order. Shipping time after that depends on your shipping choice. However, disruptions to the global shipping chain, especially internationally, may cause unexpected delays as delivery personnel are asked to work from home or modify their routes. A number of countries have experienced package backlogs.
So what we're saying is, it might take a little longer than usual to get your Squish. We get it, and we're here for you - if you feel like your package is taking longer than expected and you're not sure why, reach out and we'll help figure it out every way we can. Promise. Let's all be kind to each other and hang in there.
How much is domestic shipping?
Standard shipping to the continental U.S. is $5.99 for one Squishable. Each additional Squishable is $3.00.
Standard shipping takes 5-9 days. Your Squishable will ship via USPS, Fedex, UPS, or DHL, depending on your location.
Standard shipping to Alaska, Hawaii, and APO/FPO addresses is $10.99 for one Squishable and $5.00 for each additional item. Orders will be shipped via USPS Priority Mail.
We also offer faster shipping, generally via FedEx or UPS. Exact costs are displayed at checkout.
Please note that the shipping method (e.g., "Third Business Day", "Second Business Day", "Next Business Day") refers to the number of business days it will take for your shipment to reach you after it leaves our warehouse
and not the manner nor method of shipping. Orders generally leave our warehouse the next business day, so add one day to the shipping speed to get your approximate delivery date.
For example, an order placed on Monday via Second Business Day delivery would ship no later than Tuesday and arrive no later than Thursday. An order placed Thursday via Third Business Day delivery would ship no later
than Friday and be delivered no later than the following Wednesday.
What's all this about free shipping?
Yes! We do often have free shipping to the Cont. U.S. on retail orders above a certain threshhold! Woo hoo! Unfortunately that doesn't extend to Alaska and Hawaii (I know I know, please don't hate us!). But for the other lucky 48 states...that!
How much is international shipping?
Shipping to Canada via UPS or FedEx Ground is $28 for one Squishable. Each additional Squishable is $9. [We also offer shipping via USPS Express Mail for US$36, if you'd prefer].
Shipping elsewhere internationally, including Europe, the UK, Australia, New Zealand, and anywhere else we can send 'em via USPS Express Mail is US$45 for one Squishable and $10 for each additional Squishable. International Saver Shipping will typically deliver 15 to 20 days after your order ships! However, variables such as your destination country and any potential customs may cause additional delays. Note: specific restrictions may apply to larger items. Check the product page for details!
Elsewhere? Is your country not listed? We couldn't deny you a Squishable! We ship to most international destinations via USPS Express Mail. Email us for specifics
Please note: for international orders, the customer is responsible for any custom duties, taxes, and brokerage fees payable on the Squishable animals. We, unfortunately, don't know what those customs duties/taxes may be and have no control over them...sorry!
Where's my Squishable?
On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page.
If you can't find your order, contact us and we'll be happy to check on it for you!