It's almost Easter! When should I order my Squishy??!
I'm really glad you asked that!
Here are the dates for Easter 2022!
(Arrival by Sunday, April 17th):
Standard Shipping (cont. US):
2 p.m. EST on Wednesday, April 6th
on Friday, March 25
AFO/FPO (shipping not guaranteed):
on Friday, March 25
(Additional charges apply. Not available outside the continental US):
Third Business Day Shipping:
2 p.m. EST on Monday, April 11th
Second Business Day Shipping:
2 p.m. EST on Tuesday, April 12th
Next Day Business Shipping:
2 p.m. EST on Wednesday, April 13th
How is Squishable affected by the COVID-19 situation?
Our hearts and thoughts go out to everyone affected by COVID-19, and the people working so hard to contain it. Thanks, you guys!!
Squishable HQ, where we do art and design, is based in NYC, and our warehouses are in Georgia and Oregon. Although neither warehouse has been directly impacted by the virus, our teams are practicing social distancing and minimizing unnecessary contact. Unfortunately, these safety practices do present logistical and efficiency challenges. So what we mean is, with less people at the warehouse at a time, it is taking a little longer to get packages out the door than usual. They're still going out quickly, just not quite as fast as before.
How long will it take to get my Squish?
As our warehouses comply with COVID-19 safety guidelines, shipping timelines may vary a bit (although express shipping methods will continue to ship as usual). Thanks for your patience as we work to fulfill your order as quickly as possible! Another thing to keep in mind, there may also be additional delays due to disruptions to the global shipping chain. A number of shipping carriers are experiencing work slowdowns and high volumes right now, resulting in longer than usual ship times. International shipments, especially, may experience unexpected delays; a number of countries have experienced package backlogs.
So what we're saying is, it might take a little longer than usual to get your Squish. We get it, and we're here for you, we can't control the external systemic issues going on right now, but we promise we're doing everything we possibly can within our power to get your little guy to you!
If you feel like your package is taking longer than expected and you're not sure why, reach out and we'll help figure it out every way we can. Promise! Let's all be understanding and patient with each other and hang in there. These are weird times. Let's beat them with kindness!
How much is domestic shipping?
Standard shipping to the continental U.S. is $5.99 for one Squishable. Each additional Squishable is $3.00.
Standard shipping takes 5-9 days. Your Squishable will ship via USPS, Fedex, UPS, or DHL, depending on your location.
Standard shipping to Alaska, Hawaii, and APO/FPO addresses is $10.99 for one Squishable and $5.00 for each additional item. Orders will be shipped via USPS Priority Mail.
We also offer faster shipping, generally via FedEx or UPS. Exact costs are displayed at checkout.
Please note that the shipping method (e.g., "Third Business Day", "Second Business Day", "Next Business Day") refers to the number of business days it will take for your shipment to reach you after it leaves our warehouse
and not the manner nor method of shipping. Orders generally leave our warehouse the next business day, so add one day to the shipping speed to get your approximate delivery date.
For example, an order placed on Monday via Second Business Day delivery would ship no later than Tuesday and arrive no later than Thursday. An order placed Thursday via Third Business Day delivery would ship no later
than Friday and be delivered no later than the following Wednesday.
What's all this about free shipping?
Yes! We do often have free shipping to the Cont. U.S. on retail orders above a certain threshhold! Woo hoo! Unfortunately that doesn't extend to Alaska and Hawaii (I know I know, please don't hate us!). But for the other lucky 48 states...that!
How much is international shipping?
Shipping to Canada via UPS or FedEx Ground is $28 for one Squishable. Each additional Squishable is $9. [We also offer shipping via USPS Express Mail for US$36, if you'd prefer].
Shipping elsewhere internationally, including Europe, the UK, Australia, New Zealand, and anywhere else we can send 'em via USPS Express Mail is US$45 for one Squishable and $10 for each additional Squishable. International Saver Shipping will typically deliver 15 to 20 days after your order ships! However, variables such as your destination country and any potential customs may cause additional delays. Note: specific restrictions may apply to larger items. Check the product page for details!
Elsewhere? Is your country not listed? We couldn't deny you a Squishable! We ship to most international destinations via USPS Express Mail. Email us for specifics
Please note: for international orders, the customer is responsible for any custom duties, taxes, and brokerage fees payable on the Squishable animals. We, unfortunately, don't know what those customs duties/taxes may be and have no control over them...sorry!
Where's my Squishable?
On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page.
If you can't find your order, contact us and we'll be happy to check on it for you!