I have question about preorders! Where should I go?
Preorders work a little differently on our website because we want to be extra careful to keep your information safe! Here's an entire Preorder FAQ just for you!
Can I send a photo to the User Gallery?
Yes! Send it in an email to HugMe@Squishable.com. Of course, by submitting your photo, you're agreeing for us to use it on the site. We can't pay you for your photo right now,
but you'll get our heartfelt appreciation. Oh, and you gain hipster cred. We swear.
Plus, don't forget that every photo submitted means $1 donated to that month's charity! You can check out our Philanthropy page to learn more about it.
Is the site and my information safe?
Yes! We promise never to give your personal information to third parties. The only exception is that Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card
Squishable.com doesn't keep your credit card information at this time. Credit card processing is handled by our partners, Google Payments and PayPal, and they keep your credit card information. Please refer to their
security policies with any concerns.
Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small
lock appears in the bottom right-hand corner of your browser.
My purchase didn't go through! Explain!
There are lots of reasons your credit card might not be working - the info you supplied doesn't match what your card issuer has on file, your connection was reset, there aren't enough funds available...don't worry, you're still a cool and very attractive person! You can always try the charge again, double checking your information. If that doesn't work, you can try using PayPal payment button instead! You are not required to have a PayPal account, and can use the same credit card you intended. If something in our system is causing the hiccup in your purchase attempt, this should bypass it.
My order didn't go through, but I have something that looks like an unexpected charge on my credit card! What's up with that?
If the info you entered didn't match what your card issuer was attempting to verify, it might have created a pre-authorization on your card. That's just a placeholder your card creates when it authorizes a purchase. They "fall off" your card in a couple of days, don't worry! Even if you tried to make the purchase multiple times (and thus have multiple pre-authorizations!) If you're not sure, you can always contact your bank to confirm they're pre-authorizations, or drop us a note and we can confirm it too!
What's the return policy?
We hope you love your new Squishable. If you don't, though, you can return them to us within 30 days of purchase.
Please make sure your Squishable animal is in original condition. If its been chewed, mauled, spilled on, or otherwise injured, we can't take it back. Sorry!
To arrange a return, please contact us to arrange a return.
You are responsible for shipping charges for mailing the Squishable back to us. We recommend insurance, as if we don't get the Squishable back, we can't process your refund!
What is this S.Q.U.E.E. Club thing?
Squee Club is the Squishable Quantum Ultimate Executive Experience, otherwise known as S.Q.U.E.E.! It's a world of exclusive luxury and unparalleled fuzz! A club where all your most refined
desires are catered to! That is, as long as those desires are Squishable-related!
So why should I join, eh?
Besides a deep-seated love of all things Squishy? Oh, you mean real, tangible benefits. Right! Here they are!
- Free shipping for the next 365 days to any destination in the contiguous 48 states - just select S.Q.U.E.E. Free Shipping at checkout;
- A coupon good for 20% off one purchase at Squishable.com.*
- A Mystery Micro Squishable! Hang it from the rear-view mirror of your yacht to signal your membership to other members of the upper crust;
- Exclusive concierge service and support. Do you need to know which Squishable to get for the Archduke on the occasion of his castle-warming party? Reginald Sinclair Jeeveserson the Panda is your S.Q.U.E.E. concierge
and will be forever* at your service (*forever being the length of time between now and when S.Q.U.E.E. membership expires)
- Access to special deals only for S.Q.U.E.E. members - keep an eye on your inbox.
Okay, you had me at S.Q.U.E.E. How does this work?
Add the S.Q.U.E.E. membership to your cart. Check out. Your S.Q.U.E.E. membership is automatically activated. Get an email with details. You join the ranks of the few, the proud, the S.Q.U.E.E.ers! In 365 days, you
can either renew or you can leave the ranks of the few, the proud, the S.Q.U.E.E.ers.
This is some sort of program. I would imagine there are terms, and there might be some conditions, too, right? I'm curious about those.
As well you should be. You can read them here.
*Coupon legalese: Coupon is good for one year from the date of confirmation email. Valid for retail purchases made at the Squishable.com website using the account associated with your S.Q.U.E.E. membership only. Not combinable with other coupons and offers. Not valid for gift certificates or purchasing other S.Q.U.E.E. memberships. Not valid for wholesale. Yada Yada Yada.