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Support Terms & Conditions

1. Your Acceptance

A. These Terms of Service ("Terms of Service") are a binding legal agreement between you and, Inc. ("Squishable") regarding the use of our website and electronic communications with our staff. Please read these Terms of Service carefully. By accessing or using our websites (hereinafter "Website"), you signify your agreement to 1) these Terms of Service, and (2) the Squishable Privacy Policy incorporated here by reference. If you do not agree to any of these terms of the Privacy Policy, please do not use our Website or engage in electronic communications with our staff.

B. These Terms of Use apply to all users of the Squishable Website, including users who contribute information, ideas and other materials or services on the Website.

C. Although we may attempt to notify you when major changes are made to this Terms of Service, you should periodically review the current version of the Terms of Service. Squishable, in its sole discretion, may modify or revise these Terms of Service and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in this agreement shall be deemed to confer any third-party rights or benefits. Each round of Project Open Squish is considered a separate contest. Any updates to the Terms of Service will apply to entries posted for voting after the date listed in Section 21 below.

2. Use of the Web

A. The information and materials on this Website are provided for general informational purposes. You may use this Website solely for the purposes of learning about and/or purchasing Squishable products. You may not use, reproduce or distribute the text, graphics, downloads, tools or any other content on this Website for any other purpose. You may not use this Website if you are under the age of thirteen (13) without parental supervision.

B. In order to access certain features of this Website, you will have to create an account. You may not use another user's account, whether or not you have permission. You are solely responsible for the activity that occurs on your account, and you must keep your account secure, including refraining from giving anyone else your password. You may update your password at any time by logging into your account at and visiting the My Account page. When creating your account, you must provide accurate and complete information in all required fields of the registration form. You agree to immediately notify Squishable of any unauthorized use of your password or account or any other breach of security. Squishable cannot and will not be liable for any loss or damage arising from your failure to comply with Section 2 of the Terms of Service.

C. By registering with Squishable, you represent that you are of legal age to enter into a binding contract and you are not a person barred by any laws from using the Squishable Website. You agree to provide proof of your age and identity upon request.

D. The Website may contain links to third party sites that are not owned or controlled by Squishable. Squishable has no control over, and assumes no responsibility for, the content, policies, or practices of any third-party sites. By using the Squishable Website, you specifically release Squishable from any and all liability arising from your use of any third-party website.

3. Termination

You agree that Squishable may, without cause or prior notice, and without liability to you or any third party, immediately terminate your Squishable account, any promotion, award, coupon, user-uploaded content or comments associated with your account and/or your email address.

Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your membership may be reported to the appropriate law enforcement authorities, These remedies are in addition to any other remedies Squishable may have at law or in equity. Causes for termination include, but are not limited to:

a. A request by you to delete your account;

b. Breaches or violations of the Terms of Use or any other incorporated agreements;

c. Requests by law enforcement or other government agencies;

d. Discontinuance or material modification to the Website or any part of the Website;

e. Technical or security issues;

f. Inactivity;

g. Engagement by you in fraudulent or illegal behavior;

h. Nonpayment of any fees owed by you in connection to the Website;

i. Use of an automated system, including but not limited to "robots" "spiders" or similar technological devices or programs, that access the Website in a manner that sends more request messages or votes to the Squishable servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser. An exception is made for the activities of certain public search engines;

j. No cause at all.

4. Intellectual Property

The content on the Website, except all User Submissions (as defined below), including without limitation, the text, graphics, and photos created by and for Squishable, interactive features ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to Squishable, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of Squishable or as expressly provided herein. Squishable reserves all rights not expressly granted in and to the Website and the Content contained therein.

You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions (as defined below) of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein.

5. User Submissions

The Website offers interactive features that allow users to submit content. Squishable cannot assume responsibility for any of the materials posted by users. The ideas, suggestions, opinions, comments, and observations made by Squishable users, and any text, data, photographs, video, music, sound, chat, messages, files or other material provided to us by users (all of which are referred to as "User Submissions") are not endorsed by Squishable, and we make no guarantee regarding the reliability, accuracy, or quality of any User Submission that is posted on the Website. You acknowledge that you will evaluate and bear any risks related to your use of any User Submission, including any reliance on the accuracy, completeness, or usefulness of such User Submission. All User Submissions posted to the Website are the sole responsibility of the person who originally posted the User Submission, and your sole recourse for any damage you may suffer as a result of User Submissions shall be to such individual. 

You shall be solely responsible for your own User Submission and the consequences of posting or publishing them. By posting a User Submission, you unconditionally grant all worldwide ownership rights in the User Submission to Squishable. Squishable can use User Submissions, and the ideas contained therein, for any purpose and in any way.

Apart from Design Contests (see below), Squishable does not solicit ideas for new products, services, technologies, marketing campaigns, new lines of business or product names. Any such unsolicited ideas, whether made through the Website or through any other method of communication, will be treated as a User Submission and become the property of Squishable, without compensation to you.

If you choose to post User Submissions on Squishable Web pages, we require that you adhere to generally accepted rules of etiquette and standards of behavior, and that your use of the Website reflects your respect for the legal rights of other users. You understand that Squishable does not guarantee any confidentiality with respect to any User Submission.

Squishable expressly disclaims any and all liability in connection with User Submissions. Squishable reserves the right to remove Content and User Submissions in its sole discretion and without prior notice. Squishable also reserves the right to terminate a user's access to the Website at any time in its sole discretion and without prior notice.

6. Rules of Conduct

The following rules of conduct apply to your use of the Website and to any and all materials you post on Squishable's website, including text, data, graphics, audio or video content, chat, messages, files or other material (collectively User Submissions) whether the User Submission is included in blogs, discussion groups, emails, contests, profiles, comments, or any other portion or feature of Squishable.

You may not, in connection with the Website:

  • Upload, post, email or otherwise transmit any User Submission that is libelous or defamatory, pornographic, sexually explicit, unlawful or plagiarized, infringes or violates any patent, copyright, trademark, trade secret or other property right; or
  • breaches a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), or that:
  • a reasonable person would consider harassing, abusive, threatening, harmful, vulgar, profane, obscene, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way;
  • constitutes a breach of any person's privacy or publicity rights, a misrepresentation of facts, or hate speech;
  • violates or encourages others to violate any applicable law, statute, ordinance or regulation;
  • contains viruses, Trojan horses, worms, time bombs, cancelbots or other similar harmful programming routines.

You may not, except with Squishable’s express advance authorization or in a specially designated area, use the Website to:

  • Upload, post, email or otherwise transmit any User Submission that provides any telephone numbers, street addresses, last names, URLs or email address; or or
  • engage in commercial activities within Squishable's Website;
  • harm minors in any way;
  • solicit personal information from anyone;
  • provide false or deceptive information;
  • use Squishable content to engage in commercial activities;
  • delete, add or otherwise change other people's entries or other Content; or
  • allow usage by others in such a way as to violate Squishable's Terms of Use.

7. Voting

Certain sections of the Website allow you to vote in contests and surveys for entertainment purposes. Squishable reserves the right to cancel, subtract or otherwise invalidate votes it suspects were submitted in violation of Section 3(g) or 3(i) of this agreement, or if Squishable suspects for any reason that one or more individuals created more than one account per individual for voting purposes. Squishable reserves the right to, with or without an explanation or cause, end any vote at any time or reset vote totals. The results of any contest or survey on the Website do not convey or create any rights of property, contract or specific performance on or to any participant, contest entrant or user and are exclusively for entertainment purposes.

8. Design Contest Submissions

No purchase is necessary to participate in any contest operated by Squishable.

If you submit artwork to Squishable (hereinafter the "Design") as part of a contest (such as Project Open Squish) or other solicitation of User Submitted designs, you acknowledge that you assign to the entire right, title, and interest in and to the copyright in your Design including the right to sue for past infringement and the right to further sublicense the Design, for its sole and exclusive use on and in connection with the Items. You also acknowledge that you waive all "moral" rights that you may have in and to your Design.

If a Design you submit is selected, Squishable may use the Design in any manner on or in connection with the Items, including but not limited to: producing products based on the Design, selling Items bearing images of the Design, changing or reworking the Design by making color or size changes, making derivative works of the Design, using the Design on the Squishable Website and on promotional material for Squishable, licensing the Design to a third party for any reason and registering the Design with the US Copyright Office in the name of, Inc. as the Claimant. You agree to provide Squishable with minimal information as may be required in order to register the copyright in the Design if Squishable so requests, at no cost. 

If a Design you submit is selected, you may not use the Design (or derivatives of the Design) or allow others to use the Design (or derivatives of the Design) on any Items, as described above. In addition, by submitting a Design, you may not reproduce, sell, or submit the Design to others for any commercial purpose. 

You acknowledge that the Design you are assigning to Squishable is your own original work, has not been previously published, and does not contain any trademarks, logos, copyrighted material, or any other intellectual property belonging to any third party, or any material, which Squishable in its sole discretion, deems to be profane or offensive. You also agree to indemnify and hold harmless Squishable against any legal action arising from any legal action brought against Squishable for copyright or trademark infringement involving the Design.

You acknowledge that Squishable reserves the right modify the Design or to decline to select a Design for consideration for any reason, at its sole discretion.

You acknowledge that you are 18 years of age or older and are able to enter into legally binding contracts in your jurisdiction.

If a Design you submit is selected for use by Squishable to make a 15” Squishable or large Comfort Food prototype, you will receive: a $500 check and a $100 Gift Certificate, good for use on the Squishable Website. If a Design you submit is selected for use by Squishable to make a Mini or Micro Squishable prototype, you will receive: a $250 check and a $50 Gift Certificate, good for use on the Squishable Website. If Squishable manufactures the prototype in more than one size, you will receive the check corresponding to the size produced for each size after the first. If the Design you submit is used in advertisements, sales materials, store displays, digital images or any other derivative work based on your design that is not a plush, you are not entitled to an additional payment. Payment will be sent within ninety (90) days after Squishable notifies you that the Design you submitted has been selected for production. You alone will be responsible for the payment of any tax that arises as a result of receiving payment from Squishable. In order to receive payment, U.S. persons must be able to furnish an IRS Form I-9 in order to receive payment. Pursuant to applicable U.S. law, payments under these terms will not be made to persons who reside in Cuba, Iran, Syria, North Korea, Sudan and Burma (Myanmar) or to select persons who are prohibited from receiving such payments.

If a Design you submit is selected for use, Squishable will attempt to make a physical prototype of the Design, but reserves the right to refrain from manufacturing the Design into a Squishable product available for sale to the public. If a Design you submit is selected for use but is not manufactured for sale by Squishable, you will still receive the payment listed above for the size Squishable product we produce in prototype. You will also receive the final physical prototype if one is produced. In this case, Squishable still reserves all rights in the Design, including all intellectual property rights and the right to manufacture the product in any size at a later date.

Participants, who in the opinion of Squishable, do not comply with these Design Submission Legal Terms and Conditions, or for any other reason at Squishable's sole discretion, can at any time be excluded from consideration without notice.

The decision of whether or not to feature a Design in a contest is solely at the Squishable’s discretion. The decisions of Squishable are final and binding.

9. Copyright Infringement

Squishable respects the intellectual property of others, and we ask our users to do the same. Thus, in your use of and interactions with Squishable and the Website, you may not post, modify, distribute, or reproduce in any way any User Submission that is copyrighted material belonging to others, without obtaining their prior written consent. This specifically includes the submission of a Design. Squishable reserves the right, in its discretion, to remove any User Submission if we believe it may infringe the copyright rights of others, and/or to terminate the accounts of users who we believe to be infringers. 

If you believe that your work has been copied or posted on the Website in a way that constitutes copyright infringement, you will need to send a written communication that includes substantially the following (please consult your legal counsel or see Section 512(c)(3) of the Copyright Act to confirm these requirements):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Such written notice should be sent to our designated agent as follows:

Attn: Legal Dept., Inc.
228 Park Avenue South #56124
New York, NY 10003

Please also note that under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

10. Modifications to the Website

Squishable reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. Squishable shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

11. Pricing

Despite our best efforts, mistakes do happen, and there may be cases where items on the site may be mispriced or coupon discounts may be applied incorrectly. If an item's correct price is higher than our stated price or a coupon error occurs, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

12. Warranty Disclaimer









Squishable does not warrant, endorse, guarantee or assume responsibility for any third-party website linked to on the Squishable website. Squishable will not be a party to or responsible for any transaction between you and any third-party site.

No communication between you and Squishable, whether written or oral, shall create any additional warrantee or guarantee that is not expressly stated in the Terms of Service. You should use your best judgment and exercise caution where appropriate.

13. Limitation of Liability

In no event shall Squishable or any affiliate, director, subsidiary, officer, employee, licensor, distributor, supplier, agent, reseller or owner of Squishable, be liable to you for any direct, incidental, special, punitive or consequential damages whatsoever from any personal injury, unauthorized access to your computer or other online accounts, unauthorized access to your Squishable account, any interruption of service from our website, any bugs, viruses, Trojan horses or other malicious code, or any errors or omissions in content. The foregoing limitation of liability shall apply to the fullest extent permitted by the law in the applicable jurisdiction, whether based on warranty, contract, tort or any other legal theory, and whether or not the company is advised of the possibility of such damages.

In addition, you specifically acknowledge that Squishable shall not be liable for User Submissions or for any conduct by a third party and that the risk of harm or damage from User Submissions or third party content posted to the Squishable website rests entirely with you.

The Website is controlled and offered by Squishable from its facilities in the United States of America. Squishable makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

14. Indemnity

You agree to defend, indemnify and hold harmless Squishable, affiliate, director, subsidiary, officer, employee, licensor, distributor, supplier, agent, reseller or owner of Squishable, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms of Use; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions or Design Contest entries caused damage to a third party. This defense and indemnification obligation will survive these Terms of Use and your use of the Website.

15. Ability to Accept Terms of Use

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use. Squishable is not intended for children under 13. If you are under 13 years of age, then please do not use the Squishable Website.

16. Assignment

These Terms of Use, and any rights and licenses granted hereunder, may not be assigned, transferred, delegated, and sublicensed by you, but may be assigned, transferred, delegated, and sublicensed by Squishable without restriction.

17. Copyright Notice

The Squishable Website is © 2007-2022, Inc. All Rights Reserved and no portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of Squishable.

18. Trademarks

All of the Squishable trademarks, including but not limited to "Squishable", "Project Open Squish", "Fuzzy Memories" and "Comfort Food" are owned by, Inc. and may not be used for any purpose without the prior written permission of Squishable.

19. General

If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of this these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Squishable's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision. Squishable reserves the right to amend these Terms of Use at any time in its sole discretion and without prior notice, which shall take effect upon posting to the Website. It is your responsibility to review these Terms of Use for any changes. Your use of the Website following any amendment of these Terms of Use will signify your assent to and acceptance of its revised terms. You agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

20. Violations of These Terms of Use

Please report any violations of the Terms of Use, including objectionable User Submissions or behavior, to Please state the reasons for your concern and provide a link to the User Content or, if appropriate, the behavior in question. Upon receiving such a report of a possible violation, Squishable in its sole discretion may investigate the matter and take such action as Squishable determines to be appropriate.

21. Updates to Terms of Use

Terms of Use updated June 16, 2017.

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