Preorder Website Questions!
I went to place a preorder but didn't see a place to enter your current sale coupon. Why not?
Our preorders are for items that could come out months down the line, long after a coupon will expire! So that means preorders (as well as a few other exclusions) are not eligible for any coupons or sales we offer on our site. On the other hand, they do get free shipping, so usually the two cancel each other out :)
I ordered an Anicorn, why did I get a preorder confirmation?
Anicorns are a special type of plush we offer on our site - we are drop-shipping them for a customer. We process these transactions through Stripe, the credit card processing company that we also happen to process our preorders through! Don't fret - your Anicorn will ship within the normal 2 business day window our available Squishables do!
Egads! My preorder is not listed under my orders on my Squishable account! What gives?
Due to the different method through which preorders are processed and stored on our site, they arent going to be located with the list of your typical orders. We have a search function available at the bottom of that list of orders while you're logged in, though! We actually have a bunch of screenshots to help guide you to that very spot! Keep reading, Squish Fan!
Great! How do I Find My Preorder?
First you'll want to make sure you have a confirmation email with your preorder number! This will begin with a PR. You will use this number and the email address you preordered with to find, and later edit, your preorder with or without a Squishable account, and we'll show you how to find it logged in or out!
First without logging in!
First, go here!
Then you go here!
Then find this box, and use it!
Alright, now if you're logged in!
Go to your name to see your account, and then click on tracking!
Enter the info, and you should see this!!
Need more details? This is the spot!
How do I Edit or Cancel My Preorder?
Glad you asked! Already looking at your preoder details using the instructions up above? Great! Here's a picture labeled with the thing you might want to do!
A) Edit the address
B) Edit the credit card
C) Cancel the preorder