Buy One/Give One on the whole darn site. Black Friday at Squishable is our traditional day of charity. It's been an amazing year, and we want to share the love! For each Squishable & Mini bought on Black Friday '14, we'll donate a 7" Squishable to a child in need.   donated (so far!) [Learn more!]

I Need Help!

We all need a little help sometimes! Check out our FAQs! And if you still need help, drop us a line using our contact form and we'll get right back to you!


Our Stuff

What's all this? I mean, seriously?
Squishables are cute giant balls of squishy love. They're soft, huggable, cuddly, and all-around awesome. Each Squishable is about 15 inches tall. They squish down a bit smaller, and they stretch a bit bigger. Spot wash 'em if they get dirty. Use 'em as a pillow. Throw them at people.

The small print: Squishies are manufactured in China or Indonesia. They comply with U.S. ASTM F963 safety standards. They're made out of all new materials (100% polyester fiber) and are safe for children ages 3 and up...and also adults 150 and under. Lemme say that again! Because the Squishables are probably taller than they are, please do not order a Squishable for children under the age of 3! It will give them something to look forward to.


I must hug a Squishable NOW! Can I get one at a store near me?
Quite possibly! Check out the Store Locator to see if there's an awesome local store near you!

If there isn't one yet, why don't you grab a copy of the Petition to Spread the Squish and take it in to your favorite local awesome shop!


Do I have to pay sales tax?
Only if you're a New Yorker. We're based in New York, so if you are, too, the state makes us collect sales tax. Just think of all the really cool things it's going to fund!


My Squishable is getting dirty! How do I wash it?
Squishable fan Danielle F. has a tried and true method to get you Squishies fluffy and soft again, which you can find here! Just don't ever use a washing machine! Squishable fabric can melt in a dryer, and if you wash it in a machine, it won't air-dry and a wet Squishy is no fun!

But Squishies do need cleaning sometimes. We recommend spot-cleaning the dirtiest parts with warm water; for stains, there are special spot-cleaning fabric detergents that won't harm the fur. And if the fur is smelling musty, rub some baking soda into dry fur and shake it out to keep it smelling fresh!

But if you've got a real messy Squishable, or need to disinfect it for some reason, take it to your local dry-cleaners. They may have some advice on what to do!

Note: Giant Beanbag Squishies are a little different. The great thing about them is that the outer cover zips on and off the beanbag insert! So when it's dirty, just zip off the slipcover and machine wash it in cold water, tumble dry low. The fur could still be damaged by extreme heat, so keep it cool!


Can you make a character from my favorite cartoon/anime/video game?
Usually we can't! Characters belong to their creators, and unless one of those creators asked us to make one, we simply can't make licensed characters, no matter how awesome! They don't belong to us.

We do occasionally collaborate with some webcomic writers, though...and we're always happy to hear suggestions, so if you think of something, let us know! And if you have your own character, we love doing custom batches!


The Site

Can I send a photo to the User Gallery?
Yes! Send it in an email to HugMe@Squishable.com. Of course, by submitting your photo, you're agreeing for us to use it on the site. We can't pay you for your photo right now, but you'll get our heartfelt appreciation. Oh, and you gain hipster cred. We swear.

Plus, don't forget that every photo submitted means $1 donated to that month's charity! You can check out our Charity page to learn more about it.


Is the site and my information safe?
Yes! We promise never to give your personal information to third parties. The only exception is that Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card information.

Squishable.com doesn't keep your credit card information at this time. Credit card processing is handled by our partners, Google Payments and PayPal, and they keep your credit card information. Please refer to their security policies with any concerns.

Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small lock appears in the bottom right-hand corner of your browser.


Do you have a privacy policy?
Of course. In short, it's that we hate spam, too. You can view the entire thing on our privacy policy page.


What's the return policy?
We hope you love your new Squishable. If you don't, though, you can return him to us within 30 days of purchase.

Please make sure your Squishable animal is in original condition. If its been chewed, mauled, spilled on, or otherwise injured, we can't take it back. Sorry!

To arrange a return, please contact us to arrange a return.

You are responsible for shipping charges for mailing the Squishable back to us. We recommend insurance, as if we don't get the Squishable back, we can't process your refund!


Do you do coupons?
Sometimes we do! Go to this page for some info on that very thing!


 

Shipping

It's almost the holidays! When should I order my Squishy??!
I'm really glad you asked that! Here are the dates for Holidays 2013!

All holiday shipping deadlines have passed! (Except gift certificates, which are electronically delivered!)



How long does it take to get my Squishable?
All in-stock items generally leave our warehouse within 48 business hours of your order. Shipping time after that depends on your shipping choice.


How much is domestic shipping?
Standard shipping to the continental U.S. is $5.99 for one Squishable. Each additional Squishable is $3.00.

Standard shipping takes 5-9 days. Your Squishable will ship via USPS, Fedex, UPS, or DHL, depending on your location.

Standard shipping to Alaska, Hawaii, and APO/FPO addresses is $10.99 for one Squishable and $5.00 for each additional item. Orders will be shipped via USPS Priority Mail.

We also offer faster shipping, generally via FedEx or UPS. Exact costs are displayed at checkout.

Please note that the shipping method (e.g., "Third Business Day", "Second Business Day", "Next Business Day") refers to the number of business days it will take for your shipment to reach you after it leaves our warehouse and not the manner nor method of shipping. Orders generally leave our warehouse the next business day, so add one day to the shipping speed to get your approximate delivery date.

For example, an order placed on Monday via Second Business Day delivery would ship no later than Tuesday and arrive no later than Thursday. An order placed Thursday via Third Business Day delivery would ship no later than Friday and be delivered no later than the following Wednesday.


How much is international shipping?
Shipping to Canada via UPS or FedEx Ground is $18 for one Squishable. Each additional Squishable is $9. [We also offer shipping via USPS Express Mail for US$36, if you'd prefer].

Shipping elsewhere internationally, including Europe, the UK, Australia, New Zealand, and anywhere else we can send 'em via USPS Express Mail is US$45 for one Squishable and $10 for each additional Squishable. We also have International Saver Shipping at $25 per Squishable, available for a select number of countries; the option should come up at checkout. Note: specific restrictions may apply to larger items. Check the product page for details!

Elsewhere? Is your country not listed? We couldn't deny you a Squishable! We ship to most international destinations via USPS Express Mail. Email us for specifics :-)

Most international orders can be placed directly through our site. Just may sure to use PayPal to checkout.

We presently ship internationally via UPS Ground (to Canada) and USPS Express Mail (elsewhere) only, as they provide tracking information.

Please note: for international orders, the customer is responsible for any custom duties, taxes, and brokerage fees payable on the Squishable animals. We, unfortunately, don't know what those customs duties/taxes may be and have no control over them...sorry!


Where's my Squishable?!
On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page.

If you can't find your order, contact us and we'll be happy to check on it for you!
S.Q.U.E.E. Club

What is this S.Q.U.E.E. Club thing?
Squee Club is the Squishable Quantum Ultimate Executive Experience, otherwise known as S.Q.U.E.E.! It’s a world of exclusive luxury and unparalleled fuzz! A club where all your most refined desires are catered to! That is, as long as those desires are Squishable-related!


So why should I join, eh?
Besides a deep-seated love of all things Squishy? Oh, you mean real, tangible benefits. Right! Here they are!
  1. Free shipping for the next 365 days to any destination in the contiguous 48 states - just select “S.Q.U.E.E. Free Shipping” at checkout;
  2. A coupon good for 20% off one purchase at Squishable.com.*
  3. A Mystery Micro Squishable! Hang it from the rear-view mirror of your yacht to signal your membership to other members of the upper crust;
  4. Exclusive concierge service and support. Do you need to know which Squishable to get for the Archduke on the occasion of his castle-warming party? Reginald Sinclair Jeeveserson the Panda is your S.Q.U.E.E. concierge and will be forever* at your service (*forever being the length of time between now and when S.Q.U.E.E. membership expires)
  5. Access to special deals only for S.Q.U.E.E. members - keep an eye on your inbox.

Okay, you had me at S.Q.U.E.E. How does this work?
Add the S.Q.U.E.E. membership to your cart. Check out. Your S.Q.U.E.E. membership is automatically activated. Get an email with details. You join the ranks of the few, the proud, the S.Q.U.E.E.ers! In 365 days, you can either renew or you can leave the ranks of the few, the proud, the S.Q.U.E.E.ers.

Ooh. Can I give my Great Aunt Mary a S.Q.U.E.E. club membership for her half-birthday?
Not yet! Our technical elves haven’t yet figure out how to make that magic work. But! You can buy a Squishable Gift Certificate for $29 and send it to your Great Aunt Mary and she can get her own S.Q.U.E.E. Club membership!


This is some sort of program. I would imagine there are terms, and there might be some conditions, too, right? I’m curious about those.
As well you should be. You can read them here.

*Coupon legalese: Coupon is good for one year from the date of confirmation email. Valid for retail purchases made at the Squishable.com website using the account associated with your S.Q.U.E.E. membership only. Not combinable with other coupons and offers. Not valid for gift certificates or purchasing other S.Q.U.E.E. memberships. Not valid for wholesale. Yada Yada Yada.



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