I Need Help!
We all need a little help sometimes! Check out our FAQs! And if you still need help, drop us a line using our contact form and we'll get right back to you!
The small print: Squishies are manufactured in beautiful China. They comply with U.S. ASTM F963 safety standards. They're made out of all new materials (100% polyester fiber) and are safe for children ages 3 and up...and also adults 150 and under. Lemme say that again! Because the Squishables are probably taller than they are, please do not order a Squishable for children under the age of 3! It will give them something to look forward to.
I must hug a Squishable NOW! Can I get one at a store near me?
If there isn't one yet, why don't you grab a copy of the Petition to Spread the Squish and take it in to your favorite local awesome shop!
Do I have to pay sales tax?
My Squishable is getting dirty! How do I wash it?
But Squishies do need cleaning sometimes. We recommend spot-cleaning the dirtiest parts with warm water; for stains, there are special spot-cleaning fabric detergents that won't harm the fur. And if the fur is smelling musty, rub some baking soda into dry fur and shake it out to keep it smelling fresh!
But if you've got a real messy Squishable, or need to disinfect it for some reason, take it to your local dry-cleaners. They may have some advice on what to do!
Note: Giant Beanbag Squishies are a little different. The great thing about them is that the outer cover zips on and off the beanbag insert! So when it's dirty, just zip off the slipcover and machine wash it in cold water, tumble dry low. The fur could still be damaged by extreme heat, so keep it cool!
Can you make a character from my favorite cartoon/anime/video game?
We do occasionally collaborate with some webcomic writers, though...and we're always happy to hear suggestions, so if you think of something, let us know! And if you have your own character, we love doing custom batches!
Plus, don't forget that every photo submitted means $1 donated to that month's charity! You can check out our Charity page to learn more about it.
Is the site and my information safe?
Yes! We promise never to give your personal information to third parties. The only exception is that Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card information.
Squishable.com doesn't keep your credit card information at this time. Credit card processing is handled by our partners, Google Payments and PayPal, and they keep your credit card information. Please refer to their security policies with any concerns.
Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small lock appears in the bottom right-hand corner of your browser.
What's the return policy?
We hope you love your new Squishable. If you don't, though, you can return him to us within 30 days of purchase.
Please make sure your Squishable animal is in original condition. If its been chewed, mauled, spilled on, or otherwise injured, we can't take it back. Sorry!
To arrange a return, please contact us to arrange a return.
You are responsible for shipping charges for mailing the Squishable back to us. We recommend insurance, as if we don't get the Squishable back, we can't process your refund!
Do you do coupons?
Sometimes we do! Go to this page for some info on that very thing!
How long does it take to get my Squishable?
All in-stock items generally leave our warehouse within 48 business hours of your order. Shipping time after that depends on your shipping choice.
How much is domestic shipping?
How much is international shipping?
Where's my Squishable?!
On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page.
If you can't find your order, contact us and we'll be happy to check on it for you!
What is this S.Q.U.E.E. Club thing?
So why should I join, eh?
Besides a deep-seated love of all things Squishy? Oh, you mean real, tangible benefits. Right! Here they are!
Okay, you had me at S.Q.U.E.E. How does this work?
Add the S.Q.U.E.E. membership to your cart. Check out. Your S.Q.U.E.E. membership is automatically activated. Get an email with details. You join the ranks of the few, the proud, the S.Q.U.E.E.ers! In 365 days, you can either renew or you can leave the ranks of the few, the proud, the S.Q.U.E.E.ers.
Ooh. Can I give my Great Aunt Mary a S.Q.U.E.E. club membership for her half-birthday?
Not yet! Our technical elves haven’t yet figure out how to make that magic work. But! You can buy a Squishable Gift Certificate for $29 and send it to your Great Aunt Mary and she can get her own S.Q.U.E.E. Club membership!
This is some sort of program. I would imagine there are terms, and there might be some conditions, too, right? I’m curious about those.
As well you should be. You can read them here.
*Coupon legalese: Coupon is good for one year from the date of confirmation email. Valid for retail purchases made at the Squishable.com website using the account associated with your S.Q.U.E.E. membership only. Not combinable with other coupons and offers. Not valid for gift certificates or purchasing other S.Q.U.E.E. memberships. Not valid for wholesale. Yada Yada Yada.