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Need Help?
Check out our FAQs below. If you still need help, drop us a line using our contact form and we'll get back to you.What's all this? I mean, seriously? Squishables are cute giant balls of squishy love. They're soft, huggable, cuddly, and all-around awesome. Each squishable is about 15 inches tall. They squish down a bit smaller, and they stretch a bit bigger. Spot wash 'em if they get dirty. Use 'em as a pillow. Throw them at people. The small print: Squishys are designed by a teddy bear manufacturer in beautiful Hong Kong and are manufactured in China. They comply with U.S. ASTM F963 and EN71 safety standards. They're made out of all new materials (100% polyester fiber) and are safe for children ages 3 and up...and also adults 150 and under. Lemme say that again! Because the Squishables are probably taller than they are, please do not order a Squishable for children under the age of 3! It will give them something to look forward to. How long does it take to get my squishable? All in-stock items generally ship within 48 business hours of your order. Shipping time after that depends on your shipping choice. How much is domestic shipping? Standard shipping to the continental U.S. is $5.99 for one squishable. Each additional squishable is $3.00. Standard shipping takes 5-9 days. Your squishable will ship via USPS, Fedex, UPS, or DHL, depending on your location. Standard shipping to Alaska, Hawaii, and APO/FPO addresses is $10.99 for one squishable, and will be shipped via USPS Priority Mail. We also offer faster shipping, generally via UPS. Exact costs are based on your location and are displayed at checkout. How much is international shipping? Shipping to Canada via UPS Ground is $18 for one squishable. [We also offer shipping via USPS Express Mail for US$29, if you'd prefer]. Shipping elsewhere internationally, including Europe, the UK, Australia, New Zealand, and anywhere else we can send 'em via USPS Express Mail is $45 for one squishable and US$10 for each additional squishable. Elsewhere? Is your country not listed? We couldn't deny you a squishable! We ship to most international destinations via USPS Express Mail. Email us for specifics :-) Most international orders can be placed directly through our site. Just may sure to use PayPal to checkout. We presently ship internationally via UPS Ground (to Canada) and USPS Express Mail (elsewhere) only, as they provide tracking information. Please note: for international orders, the customer is responsible for any custom duties, taxes, and brokerage fees payable on the squishable animals. We, unfortunately, don't know what those customs duties/taxes may be and have no control over them...sorry! What's the return policy? We hope you love your new squishable. If you don't, though, you can return him to us within 30 days of purchase. Please make sure your squishable animal is in original condition. If its been chewed, mauled, spilled on, or otherwise injured, we can't take it back. Sorry! To arrange a return, please contact us to arrange a return. You are responsible for shipping charges for mailing the squishable back to us. We recommend insurance, as if we don't get the squishable back, we can't process your refund! Where's my squishable? On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page. If you can't find your order, contact us and we'll be happy to check on it for you! Can I send a photo to the user gallery? Yes! Send it in an email to HugMe@squishable.com. Of course, by submitting your photo, you're agreeing for us to use it on the site. We can't pay you for your photo right now, but you'll get our heartfelt appreciation. Oh, and you gain hipster cred. We swear. Is the site and my information safe? Yes! We promise never to give your personal information to third parties. The only exception is that Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card information. Squishable.com doesn't keep your credit card information at this time. Credit card processing is handled by our partners, Google Payments and PayPal, and they keep your credit card information. Please refer to their security policies with any concerns. Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small lock appears in the bottom right-hand corner of your browser. Do you have a privacy policy? Of course. In short, it's that we hate spam, too. You can view the entire thing on our privacy policy page.
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